Through our data protection policy, Orallagos Medical Dental Clinic, manager of the www.orallagos.pt website, is committed to its users and ensures the respect of their rights and the defense of their privacy, guaranteeing their rights of modification or deletion in accordance with the law in force. The new regulatory requirements may be incorporated and the user is advised to periodically monitor the information contained herein. In accordance with the provisions of EU Regulation 2016/679 (GDPR) of the European Parliament and of the Council of 27 April 2016, www.orallagos.pt informs its users that the acceptance of this Privacy Policy implies the informed, free, express and unequivocal consent of the provision of their data so that they can be processed by this website in accordance with security measures, technical and organizational provisions provided for in the legislation in force.

Controller of your personal data:

Identity of the person in charge: Orallagos Dental Medical Clinic
Email:orallagos@orallagos.pt

Principles of security and transparency that we respect in order to safeguard your privacy:

1. Legality, loyalty and transparency: personal consent is mandatory for the processing of your data according to the need for general or specific purposes, always guaranteeing prior information;
2. Data minimization: the personal information requested is that which is strictly necessary for the provision of our products and services;
3. Limitation of the retention period: the data is stored in our system only for the period necessary for the purposes of the processing;
4. Integrity and confidentiality: your data will be guaranteed in a secure and confidential manner. Orallagos Dental Medical Clinic will take the necessary precautions to avoid unauthorized access to your data and misuse by third parties;
5. Your data will not be shared with third parties, except in compliance with current legislation, in the performance of services provided by our partners or in cases where there is express authorization from the user;
6. The personal data provided will never be used for purposes other than those expressed in this Privacy Policy. We remind you that changes and revisions can/should be made before registration or purchase actions.

How do we obtain your data?

The data we process is provided by our customers to our website or from promotions linked to our service, namely, through the contact form / appointment scheduling.

What are your rights when providing us with your data?

The following rights are guaranteed to those who provide us with their data:

• Access to the personal data collected;
• Rectification or deletion of your data;
• Request cancellation;
• Request the limitation and opposition to their processing;
• Request data portability.

You have the right to obtain access to your personal data, rectify or delete it when you deem it necessary.

In cases of request for the limitation or deletion of data, it is hereby informed that these will only be kept for the exercise or defense of claims/compensation claims;

In cases of opposition to the processing of data by the user, Orallagos Dental Medical Clinic will no longer process the data, except for legitimate reasons or for the exercise/defense of any claims.

By exercising their right to data portability, when technically possible, the user allows their data to be transmitted directly between controllers.

As a data subject, you have the right to receive the personal data provided on our website concerning you in a structured, commonly used and machine-readable format and to transmit it to other data controllers if the following requirements are met: the processing is based on consent; the data are owned by the person concerned; and the processing is carried out by automated means.

Also, any person has the right to obtain confirmation if the Orallagos Dental Medical Clinic is processing their personal data.

Category of data we process

We www.orallagos.pt process data relating to identification and transactions carried out on our platform. Data of special categories is not processed, according to article 9 of the GDPR, under any circumstances.

The information processed basically is:

• Full name, address, email address and telephone contacts;
• Transactional data relating to the contracted products and services, financial data and payment methods;
• Unique identifiers, namely those relating to the mobile device or the browsing cookie;
• IP address and its derived information;
• Information about the device used – browser, device type, operating system, applications, screen resolution, and language.

For what purposes do we process your personal data?

All personal data requested and managed by www.orallagos.pt are intended to make possible, facilitate and carry out the commitments established between this website and the users of its online store, or even to maintain the relationship that is established through the completed forms or for the purpose of attending to a consultation.

The personal data provided by customers may be used as a tool to improve our commercial and promotional initiatives, as well as the pages visited by customer surveys are subject to processing in order to improve our services with a view to personalizing offers. In this sense, it is informed that such information may be processed for personalization, operational and statistical commercial purposes, and activities of the corporate purpose of Orallagos Medical Dental Clinic. It also includes the extraction and storage of data for marketing campaigns, with the aim of increasingly providing content that is particularly suitable for the user within the framework of an online store of better quality in terms of navigation and operation.

When personal data is provided in the various forms of our online store, the user is informed about the various processing purposes for which such data serves. Briefly:

• Contact form: to respond to users’ questions, complaints and comments about the services provided or other plausible situations;
• Subscription form: sending an informative newsletter with the launch of collections and product offers;
• Registration form: online account creation and access to buyer features. By registering through their personal account on a social network or independently on the www.orallagos.pt website, the user expressly consents to access, at any time, all the information contained in their personal account, namely personal content, interests, shares, likes, contacts and all other information hosted in their account.
• Sales form: we process the data necessary for the management of the purchase, including the processing of orders, payments and other operations related to the contracting of the service/product. It also includes sending emails, communications, forms, invoices, receipts, among others.

We point out that your personal data is also processed for other purposes:

• Compliance with legal obligations: in compliance with legal obligations, such as in the context of legal proceedings or by the requirement of a competent supervisory authority;
• Protection of the rights and safety of our customers, third parties and our own;
• Compliance with court orders, requests, and other applicable legal measures;
• Sharing with representatives and consultants, including legal and tax, in order to comply with legal, tax and security requirements;
• Improvement and improvement of the services provided by the www.orallagos.pt website;
• Management of social networks related to the www.orallagos.pt domain. The processing of the data of the followers of our official pages is governed by this section, as well as by the privacy policy and specific regulations of each social network in question that have been previously accepted by its users. However, it should be noted that sending individual advertising to social media followers will not be used. As permitted by the regulations of social networks, www.orallagos.pt will register your presence on such platforms in order to report activities, products, services and other legally authorized purposes.

Please note that other non-identifying data from some cookies downloaded to your computer may also be collected, as indicated in our cookie policy.

Orallagos Medical Dental Clinic declares that it does not sell, rent or transfer information and personal data that identifies its users to third parties and will not do so in the future without prior consent. Eventually, such data may be shared with partner companies that sell their products in our online store, but we point out that in these cases we will request prior authorization from the customer in order to inform the commercial data, the identity of the person responsible and the purpose of the use of their private information. Safety standards will always be adhered to.

To which recipients is your data communicated?

Your personal information may be shared with recipients who participate in our sales process, helping or promoting the services provided on our platform.

It is hereby informed that all service providers that collaborate with Orallagos Medical Dental Clinic enter into a contract with it in order to protect and restrict the use of personal information provided by our users in accordance with our privacy policy.

In order to adequately provide the services it proposes and to promote the correct development of its commercial activity, the Orallagos Dental Medical Clinic shares the data, respecting the privacy conditions, with the following suppliers by way of example:

• Third-party service providers performing business functions on behalf of Orallagos Dental Clinic (e.g., processing credit card payments; managing marketing campaigns; managing the website)
• Shipping companies for shipping orders.

Legitimacy for the processing of your data

The company Clinica Médica Dentária Orallagos, in accordance with the provisions of article 6.1 of the aforementioned GDPR, has the right to process the personal data of its users based on the consent of the data subject. Personal information processed for sales and/or marketing purposes is always based on the user’s consent.

The legal basis that allows the processing of the aforementioned data of users who contract the products or services on the www.orallagos.pt website is the conclusion of the online sales contract.

The Orallagos Dental Medical Clinic undertakes to always request the express and verifiable consent of its user so that only then can they proceed to process their data for the most varied purposes. The right to withdraw consent can be exercised at any time by the user, not necessarily conditioning the use of the online store.

Term of storage of your data

All personal data provided by our customers is kept for the duration of the commercial relationship established between the parties and, if necessary, for the period necessary for the fulfillment of legal obligations or until the user claims the deletion of their information.

Security measures

Orallagos Dental Medical Clinic, in accordance with current data protection legislation, undertakes to respect the confidentiality of its users’ personal data, treating them according to their purpose, and complying with all the necessary formalities to keep them safe in order to prevent their alteration, loss, processing or unauthorized access.

In cases of a security incident, you will be notified of the incident as soon as possible and, if there is information about the incident, all known details will be shared by our company.

Remarketing actions

Through remarketing actions, people who have already visited the website are www.orallagos.pt reached by specific messages. It is a way to bring back to our platform those interested who have visited us before.

In this sense, the www.orallagos.pt site collects information to perform the aforementioned function. Such data collected comes from cookies from Google, Facebook, Instagram, Linkin and Pinterest, and it is possible to know what data is collected through the privacy policy of each of the platforms specifically.

Navigation

Non-identifiable data may be collected when browsing the www.orallagos.pt website. Other data that cannot be used to identify you may include: IP addresses, approximate geographic location, record of how services and websites are used. Also in this category are those non-identifiable data related to browsing habits on third-party services. Our website uses the following third-party analytics service: Analytics.

Such information, in general, is used for market research, trend analysis, site administration and demographic tracking about our user base.

Data accuracy

The user is responsible for the validity, authenticity and accuracy of the personal data provided for registration on our website www.orallagos.pt and undertakes to update them if necessary. By filling in your form or subscription data, you warrant to provide complete and correct information. The Orallagos Dental Medical Clinic is not responsible for the veracity of the data sent by the user to our website, and only the user is solely responsible for the veracity of the information.

Acceptance and consent

The user declares to have received all the information and conditions regarding the protection of personal data on the www.orallagos.pt platform, accepting and consenting to its proper processing for the purposes expressed in this privacy policy of the company Clinica Médica Dentária Orallagos.

Revocability

The user is entitled to revoke the consent to the use of his personal data at any time. To exercise this right, it is sufficient to communicate such decision to the Orallagos Dental Medical Clinic in accordance with the terms established in our privacy policy.

Changes to the privacy policy

Orallagos reserves the right to modify this privacy policy at any time, either to adapt it to new legal measures or to certain industry practices. In such situations, we inform you that users will be notified in advance via our www.orallagos.pt page.

Contact

To our users, we inform you that if you have any questions about this privacy policy or if you intend to exercise any of your rights mentioned above, please contact us through our channels:

• Phone: (+351) 282 782 256
• Email: orallagos@orallagos.pt